Refund policy
1. Returns We accept returns within 30 days of the delivery date. To be eligible for a return, items must be:
- Unused and in their original condition
- In the original packaging
- Accompanied by proof of purchase
2. Non-Returnable Items The following items are not eligible for return:
- Final sale or clearance items
- Downloadable or digital products
- Gift cards
- Items damaged due to misuse or neglect
3. How to Initiate a Return To start a return, please contact us through our website with your order number and reason for return. Once your return is approved, we will provide instructions on how to send your item back.
4. Return Shipping Customers are responsible for return shipping costs unless the item arrived damaged or defective. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items.
5. Refunds Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be processed to your original payment method within 5–10 business days
- Shipping costs are non-refundable unless the return is due to our error
6. Exchanges We only replace items if they are defective or damaged. If you need an exchange, contact us through our website with your order details.
7. Late or Missing Refunds If you haven't received your refund within 10 business days:
- Check your bank account again
- Contact your credit card company, as processing times may vary
- If you've done all of this and still have not received your refund, please contact us
8. Damaged or Defective Items If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the damage. We will arrange a replacement or full refund at no additional cost to you.
9. Contact Us For any return or refund inquiries, please reach out through our website.