Privacy policy

1. Introduction At One Stop Shop, we are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and share information about you when you visit or make a purchase from our website.

2. Information We Collect We collect the following types of information:

  • Personal Information: Name, email address, phone number, billing and shipping address
  • Payment Information: Credit card details (processed securely through our payment providers — we do not store full card details)
  • Order Information: Products purchased, order history, and transaction details
  • Device & Usage Data: IP address, browser type, pages visited, and time spent on our site (collected via cookies and analytics tools)

3. How We Use Your Information We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations and shipping updates
  • Respond to customer service inquiries
  • Improve our website and product offerings
  • Send marketing communications (only if you have opted in)
  • Comply with legal obligations

4. Sharing Your Information We do not sell your personal information. We may share your data with trusted third parties only as necessary, including:

  • Payment processors (e.g., Shopify Payments, PayPal) to handle transactions
  • Shipping carriers to fulfill and deliver orders
  • Analytics providers to help us understand website usage
  • Legal authorities if required by law

5. Cookies Our website uses cookies to enhance your browsing experience. Cookies help us remember your preferences and understand how you interact with our site. You can control cookie settings through your browser, though disabling cookies may affect site functionality.

6. Data Retention We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. You may request deletion of your data at any time by contacting us.

7. Your Rights Depending on your location, you may have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Opt out of marketing communications
  • Lodge a complaint with a data protection authority

To exercise any of these rights, please contact us through our website.

8. Children's Privacy Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Third-Party Links Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies.

10. Changes to This Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.

11. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us through our website.